This Privacy Policy applies between you (the user of this website) and Surveying Damp Limited (the owner and provider of this website). At Surveying Damp Limited we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose and protect the personal data we process in connection with your use of the website www.surveyingdamp.co.uk and our services.
Definitions
Data: Collectively all information that you submit to Surveying Damp Limited via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies: A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website.
Data Protection Laws : Any applicable law relating to the processing of personal Data, including but not limited to the GDPR (UK General Data Protection Regulation) and any national implementing and supplementary laws, regulations, and secondary legislation;
Surveying Damp Limited, we, or us: Surveying Damp Limited, a company incorporated in England and Wales with registered number 16686036 whose registered office is at 8 Bleasdale Avenue, Perivale, Greenford, Middlesex, UB6 8LB;
UK and EU Cookie Law: The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018;
User or you: Any third party that accesses the Website and is not either (i) employed by Surveying Damp Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Surveying Damp Limited and accessing the Website in connection with the provision of such services
Website: The website that you are currently using, www.surveyingdamp.co.uk and any sub-domains of this site unless expressly excluded by their own terms and conditions.
In this Privacy Policy, unless the context requires a different interpretation:
a. the singular includes the plural and vice versa.
b. references to sub-clauses, clauses, schedules, or appendices are to sub-clauses, clauses, schedules, or appendices of this Privacy Policy.
c. a reference to a person includes firms, companies, government entities, trusts, and partnerships.
d. "including" is understood to mean "including without limitation.”
e. reference to any statutory provision includes any modification or amendment of it.
f. the headings and sub-headings do not form part of this Privacy Policy.
Lawful Basis for Processing
We will only process your personal data where we have a lawful basis to do so under the Data Protection Laws. The main lawful bases we rely on are:
a. performance of a contract (e.g. to provide survey services you have requested);
b. legitimate interests (e.g. internal record keeping, security, fraud prevention, and improving our services), where our interests are not overridden by your rights;
c. consent (e.g. for non-essential cookies or marketing communications where you opt in).
Where we rely on legitimate interests we will always consider your rights and interests.
Lawful Basis by Activity
a. enquiries & communications (contact form, email). Lawful basis = performance of a contract / consent (where marketing).
b. survey delivery and reports. Lawful basis = performance of a contract.
c. administrative records and accounting. Lawful basis = legal obligation and legitimate interests.
d. website analytics and cookies. Lawful basis = consent (for non-essential cookies) or legitimate interests (for strictly necessary cookies).
Data Protection Impact Assessments (DPIAs)
We do not carry out processing that is likely to result in a high risk to individuals’ rights and freedoms (for example large-scale monitoring, systematic profiling, or processing of special category data). Therefore, we do not currently carry out DPIAs. If our processing activities change in the future, we will assess the need for a DPIA and put in place appropriate measures where required.
Scope Of This Privacy Policy
This Privacy Policy applies only to the actions of Surveying Damp Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
For purposes of the applicable Data Protection Laws, Surveying Damp Limited is the "data controller". This means that Surveying Damp Limited determines the purposes for which, and the manner in which, your Data is processed.
Data Collected
We may collect the following Data (where provided by you):
a. name
b. contact information (email address, telephone number)
c. address and property details required to carry out a survey
d. survey data (observations, photographs and information recorded during a site visit)
e. information collected automatically via cookies (see cookies section)
How We Collect Data
We collect Data in two main ways
a. Data you give us:
When you contact us via the Website, phone, or email;
When you request or book a survey.
b. Data collected automatically:
When you visit the Website we automatically log technical information such as IP address, date/time of visit, pages visited and how you interact with the site. This helps us improve the Website.
We also collect data using cookies (see Cookies section). You can manage cookie settings via the cookie banner or your browser
How We Use Your Data
Any or all the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Services and Website. Specifically, Data may be used by us for the following reasons:
a. arrange and carry out surveys and provide related reports
b. communicate booking confirmations, reminders, and survey results
c. maintain internal records and manage our business operations
d. improve our services and website
e. where permitted, to show you relevant content or advertisements on other websites (you can opt out via cookie settings)
We will only use your personal data where we have an appropriate lawful basis (see above).
Who We Share Data With
We may share your Data with:
a. our employees and authorised contractors (for delivery of services)
b. service providers such as website hosts, analytics providers (e.g. GoDaddy, Google), insurers, and professional advisors (accountants, lawyers)
c. law enforcement or regulators where required by law
We require third parties to protect your Data and not to use it for their own purposes.
Third-Party Processors
Our website is hosted and supported by third-party providers (for example GoDaddy and Google for analytics and related services). These providers may process limited personal data (such as IP addresses or contact details you provide) on our behalf. We ensure that they keep this information secure and only use it to provide their services to us. Any enquiries received via the website are only accessed by the business owner.
International Transfers
We do not intentionally transfer personal data outside the UK. However, some of our website providers (such as GoDaddy or Google) may store or process data on servers located outside the UK. Where this occurs, they apply safeguards recognised under UK data protection law to protect your information.
Keeping Data Secure
We take appropriate steps to protect any personal data we collect. For example, our website uses secure (HTTPS) connections and is hosted by reputable third-party providers who apply their own security measures. Any emails or enquiries we receive are stored securely and only accessed by the business owner. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@surveyingdamp.co.uk.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses, and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Data Retention
We only keep your Data for as long as necessary to fulfil the purposes set out in this policy unless a longer retention period is required or permitted by law. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Detailed Retention Periods and Justification
a. Enquiry/contact form data: retained for up to 1 year after last contact (business and follow-up)
b. Survey reports and project files: retained for 7 years (to meet contractual and professional record-keeping needs)
c. Financial and accounting records: retained for 7 years (statutory accounting obligations)
d. Marketing consents: retained until consent is withdrawn or for up to 5 years after last contact
e. Cookies: retention as shown in the Cookies Schedule
We review retention periods periodically and delete Data when no longer required.
Your Rights
You have the following rights in relation to your Data:
a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why
b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete
c. Right to erase - the right to request that we delete or remove your Data from our systems
d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it
e. Right to data portability - the right to request that we move, copy or transfer your Data
f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@surveyingdamp.co.uk.
If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it. We may ask for identification to verify your identity (for example a copy of a passport or driving licence) before fulfilling certain requests. We will normally respond within one month; if the request is complex we may extend by up to two further months and will inform you.
Data Breaches
If we become aware of a personal data breach we will assess the risk to individuals. Where required by law we will notify the Information Commissioner’s Office (ICO) within 72 hours and affected individuals if the breach is likely to result in a high risk to their rights and freedoms.
Children
Our services are not directed at children under 16 and we do not knowingly collect personal data from children. If you believe we have collected data from a child, contact us and we will delete it where appropriate.
Automated Decision-Making
We do not carry out automated decision-making or profiling that produces legal or similarly significant effects.
Links to Other Websites
This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy Policy does not extend to your use of such websites. You are advised to read the Privacy Policy or statement of other websites prior to using them.
Marketing and Opt-Out
We will only send marketing emails where you have consented or were permitted by law (e.g. existing customer soft opt-in). All marketing emails include an unsubscribe link, or you can contact info@surveyingdamp.co.uk to opt out.
Changes of Business Ownership and Control
Surveying Damp Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Surveying Damp Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
We may also disclose Data to a prospective purchaser of our business or any part of it. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
General
a. You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected
b. If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected
c. Unless otherwise agreed, no delay, act, or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy
d. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts
Cookies
This Website may place and access certain Cookies on your computer. Surveying Damp Limited uses Cookies to improve your experience of using the Website. You can manage your cookie preferences through your browser settings.
a. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law
b. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Surveying Damp Limited to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended
c. You can find a list of Cookies that we use in the Cookies Schedule
d. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies, but this can be changed. For further details, please see the help menu in your internet browser. You can switch off Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently
e. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
f. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings
g. For more information on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer
Changes to This Privacy Policy
Surveying Damp Limited reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website, and you are deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations.
Policy Review
We review this Privacy Policy at least annually or when there is a material change to our processing activities.
Last updated: 09-09-2025
By engaging with our services, you acknowledge and agree to the terms outlined in this Privacy Policy. You may contact Surveying Damp Limited by email at info@surveyingdamp.co.uk.
Attribution
Parts of this Privacy Policy were prepared using a document from Rocket Lawyer (www.rocketlawyer.com/gb/en). The content has been modified to reflect the specific activities of Surveying Damp Limited.
This Privacy Policy was created on 09-09-2025
Third-Party Privacy Notices
Our website is hosted and supported by third-party providers (for example GoDaddy and Google for analytics). These providers may process limited personal data (such as IP addresses or contact details) on our behalf. We only use providers that implement appropriate technical and organisational measures, and we require them to process data only on our instructions. Their privacy policies are available on their respective platforms.
Data Protection Contact
For data protection enquiries or to exercise your rights contact: info@surveyingdamp.co.uk.
Surveying Damp Limited
8 Bleasdale Avenue
Perivale, Greenford
Middlesex UB6 8LB
Cookies Schedule
Below is a list of cookies that may be set when you visit our website. We have tried to ensure this list is accurate and up to date, but cookie use can change depending on third-party services. If you notice any discrepancy or think a cookie is missing, please contact us at info@surveyingdamp.co.uk
Cookie Name: __Secure-ENID
Provider: Google.com
Purpose / Notes: Stores user preferences and security settings for Google services
Expiry (approx.): 390 days
Category: Security / Functional
Cookie Name: AEC
Provider: Google.com
Purpose / Notes: Ensures requests during a browsing session come from the user and not malicious sites (fraud prevention and security)
Expiry (approx.): 174 days
Category: Security / Necessary
Cookie Name: NID
Provider: Google.com
Purpose / Notes: Stores user preferences and helps personalise ads and search results across Google services
Expiry (approx.): 183 days
Category: Marketing / Targeting
Cookie Name: _tccl_visit
Provider: GoDaddy.com
Purpose / Notes: Tracks a unique visitor to measure site performance and analytics
Expiry (approx.): Session
Category: Analytics
Cookie Name: _tccl_visitor
Provider: GoDaddy.com
Purpose / Notes: Stores a unique visitor ID to recognise returning visitors for analytics
Expiry (approx.): 365 days
Category: Analytics
Cookie Name: _scc_session
Provider: surveyingdamp.co.uk
Purpose / Notes: Maintains the visitor’s session during browsing (e.g. login state or form progress)
Expiry (approx.): Session
Category: Necessary
Cookie Name: cookie_terms_accepted
Provider: surveyingdamp.co.uk
Purpose / Notes: Stores the visitor’s cookie consent choice so the banner is not shown repeatedly
Expiry (approx.): 59 days
Category: Functional / Preference
Cookie Name: cookie_warning_dismissed
Provider: surveyingdamp.co.uk
Purpose / Notes: Remembers if the user dismissed the cookie consent banner to avoid showing it again
Expiry (approx.): 59 days
Category: Functional / Preference
Cookie Name: dps_site_id
Provider: surveyingdamp.co.uk
Purpose / Notes: Tracking & analytics; identifies returning visitors
Expiry (approx.): Session
Category: Analytics
Cookie Name: SOCS
Provider: surveyingdamp.co.uk
Purpose / Notes: Session management, security, user authentication
Expiry (approx.): 389 days
Category: Necessary / Security
Cookie Name: x-visitor-id
Provider: surveyingdamp.co.uk
Purpose / Notes: Visitor identification for tracking and personalization
Expiry (approx.): 59 days
Category: Analytics
Document Version: 1.0.