We understand that plans can change. To keep things fair for everyone and to protect the time and resources reserved for each appointment, please note the following:
Rescheduling
If you reschedule more than 2 working days before the appointment, there is no charge.
If you reschedule less than 2 working days (short notice) before your appointment, a £50 Reschedule Fee will apply.
Multiple reschedules for the same booking may each incur the Reschedule Fee. This helps us manage our diary and cover the additional administration involved. The Reschedule Fee does not reduce or offset any subsequent cancellation charges.
Cancellations
Cancellations made more than 2 working days before the appointment are free of charge.
Cancellations made less than 2 working days (short notice) may incur the full survey fee, in accordance with our Terms & Conditions.
Important: If a booking is rescheduled with less than 2 working days' notice and is subsequently cancelled, the original short-notice cancellation charge will still apply.
No Access
If we are unable to gain access to the property at the agreed appointment time, a £100 No-Access Fee will apply to cover the time and travel reserved for the appointment.
If you still wish to proceed with the survey, the appointment will need to be rebooked. The original survey fee will remain applicable to the rebooked appointment, together with any applicable No-Access or rescheduling charges.
Where the survey has been paid for in advance, any applicable rescheduling, cancellation or No-Access charges will be deducted from the amount already paid. Any remaining balance will be refunded where applicable.
Please refer to our Term and Conditions for more details.
Last updated: 09-09-2026
Document Version: 2.0.