FREQUENTLY ASKED QUESTIONS

Payment is requested before the final report is released to ensure the smooth and efficient delivery of our services.

Our standard process is to carry out the inspection first and then issue the invoice once the survey has been completed. The report is released promptly following payment.

This approach allows us to focus our time on delivering detailed, independent damp surveys and professional reporting, while maintaining an efficient service for all clients.

Whether payment is made before or after the inspection, all bookings are confirmed in writing and surveys are carried out as agreed by our independent surveyor.

Our damp surveys are non-intrusive as standard and are carried out using visual inspection, moisture testing and professional assessment without unnecessary disruption  to the property.

In some cases, limited intrusive inspection may be possible by prior agreement, such as lifting a floorboard where safe and appropriate. However, more invasive investigations are not usually required during a standard damp survey and are often impractical during pre-purchase inspections.

If further investigation is considered necessary, we are happy to explain the available options and advise on the most appropriate next steps.

Our damp survey reports provide an independent assessment of the likely causes of damp, the extent of any visible damage, and practical recommendations for further action where appropriate.

We may identify the types of trades or specialists suitable for the recommended work, such as roofers, joiners or damp-proofing contractors, and outline commonly used remedial approaches based on our findings.

However, we remain fully independent and do not recommend specific companies or receive commissions from contractors. We always advise clients to check credentials, insurance and references before appointing any specialist.

Written reports are typically issued within five to ten working days following the inspection.

Our reports are designed to be clear, thorough and practical, usually including photographs, moisture readings, a summary of findings, likely causes of damp issues and recommended next steps where appropriate.

In some cases, additional analysis or further investigation may extend the reporting timeframe. If this applies, we will keep you informed throughout the process.

If you require a faster turnaround for contractual or time-sensitive reasons, please let us know at the time of booking and we will advise whether this can be accommodated.

Our standard survey hours are between 08:00 and 17:00, Monday to Friday, with the latest appointment usually starting at 16:00.

Surveys are carried out during daylight hours wherever possible to ensure suitable inspection conditions, so appointment availability may vary throughout the year.

Early morning, later evening, Saturday and selected Bank Holiday appointments may also be available by prior arrangement and subject to availability.

We typically cover a radius of approximately 40 miles from Salisbury, Wiltshire, including areas such as Warminster, Yeovil, Bournemouth, Southampton, Winchester, Basingstoke, Newbury and surrounding locations. 

Surveys further afield may also be possible by prior arrangement.

Additional travel charges may apply for properties outside our standard coverage area and will always be discussed before booking.